9wick Help Center

Creating your 9wick account takes just a few minutes. Click the Sign Up button on our website, enter your email address and mobile number, set a secure password, and verify your phone via SMS. Once verified, you can log in immediately and start exploring our casino and sports betting options. No deposit is required to create an account.

To register, you only need a valid email address and active mobile number. However, before your first withdrawal, you'll need to complete KYC (Know Your Customer) verification by uploading one of these documents:

• National ID Card (NID)
• Passport
• Driving Licence

KYC verification typically takes about 2 hours, ensuring your account stays secure and compliant.

No. Each person is allowed only one 9wick account. Multiple accounts from the same person violate our terms and may result in account suspension. If you've forgotten your password, use the password reset option instead of creating a new account.

Yes. 9wick uses advanced SSL encryption to protect all your data. Your information is stored securely and never shared with third parties without your consent. We comply with international data protection standards and Bangladesh privacy regulations.

We support all major local payment methods in Bangladesh:

• bKash – 5 minutes deposit time
• Nagad – 5 minutes deposit time
• Rocket – 5 minutes deposit time
• Upay – 5 minutes deposit time
• Bank Transfer – 5 minutes deposit time

Choose the method that works best for you. All deposits are processed securely and instantly.

The minimum deposit at 9wick is ৳450. There is no maximum limit, so you can deposit as much as you'd like. Once your deposit reaches your account (within 5 minutes), you can use it immediately on any game or sports bet.

All deposits are processed within 5 minutes. If your deposit doesn't appear after 10 minutes, contact our support team immediately at [email protected]. We'll investigate and resolve the issue quickly.

No. 9wick does not charge any deposit fees. However, your payment provider (bKash, Nagad, Rocket, Upay, or your bank) may apply their own transaction fees depending on your account type and the amount deposited. Check with your payment provider for their fee structure.

No. Deposits must come from a payment account registered in your name. For security and compliance, using another person's account is not allowed and may result in account suspension. Ensure all deposits match the name on your 9wick account.

KYC (Know Your Customer) is a security and compliance check we conduct before your first withdrawal. You'll upload one valid document (NID, Passport, or Driving Licence) to verify your identity. This protects you from fraud and ensures your withdrawals stay safe. KYC review takes about 2 hours.

The minimum withdrawal at 9wick is ৳900. If your balance is less than this, you must play or deposit more before withdrawing. There's also a daily maximum withdrawal limit based on your VIP tier (Copper: ৳170,000; Silver: ৳230,000; Gold: ৳310,000; Platinum: ৳410,000).

After your request is processed, withdrawals arrive within 29 minutes to your payment account. The first withdrawal ever may take up to 6 hours for security checks, but subsequent withdrawals are faster. Always ensure your KYC is approved before requesting a withdrawal.

No. Withdrawals must go to the same payment account you used for deposits, in the name registered on your 9wick account. This protects your funds and prevents fraud. Contact support if you need to change your linked payment account.

9wick charges no withdrawal fees. However, your payment provider may deduct a small transaction fee. Your withdrawal amount will be the full balance you requested, minus any fee your provider applies. Check your provider's fee policy for details.

New players receive a 245% Welcome Bonus on their first deposit, up to ৳27,500. This means if you deposit ৳10,000, you'll get ৳24,500 bonus (245% of ৳10,000, capped at the maximum). The bonus is credited instantly to your account and can be used on slots, casino games, and sports betting.

All bonuses at 9wick come with a 22x wagering requirement. This means you must play through the bonus amount 22 times before you can withdraw it. For example, a ৳1,000 bonus requires ৳22,000 in total bets. Only then can you withdraw the bonus and any winnings. The wagering requirement is valid for 7 days.

Most games at 9wick contribute to wagering, but at different rates. Slots and fishing games count 100%, while table games and live casino games count 50–75%. Sports betting typically doesn't count. Check each game's terms to see its wagering contribution percentage, or ask our support team for specific games.

The Welcome Bonus is available once per account on your first deposit. Thereafter, 9wick offers regular reload bonuses (16% on subsequent deposits) and daily cashback (1.4% of losses). You can claim reload bonuses multiple times, but each deposit is eligible for only one bonus. Read the terms carefully for any restrictions.

Invite friends to 9wick and earn ৳450 for each friend who registers and deposits. There's no limit to how many friends you can refer. Both you and your friend receive bonuses when they sign up using your referral link. Track your referrals in your account dashboard.

9wick offers over 6,000 games across slots, live casino, fishing, sports betting, and crash games. Games are powered by top providers including Playtech, JILI, JDB, KA Gaming, Ezugi, and CQ9. New games are added regularly, so there's always something fresh to explore.

RTP (Return to Player) is the percentage of all money wagered on a game that is returned to players over time. For example, a slot with 96% RTP returns an average of ৳96 for every ৳100 bet. Higher RTP means better long-term odds for you. At 9wick, most slots have RTP between 95–97%.

Yes. All 9wick games work on mobile browsers without downloading anything. For a better experience, download the 9wick APK app (52 MB, Android 6.0+, currently version 3.2.0). The app offers faster performance, offline support, and one-tap access to your favorite games.

Bet limits vary by game. Most slots allow bets from ৳1 to ৳50,000, while live casino games typically range from ৳5 to ৳5,000. Check the game details before playing to see the minimum and maximum bet for that specific title. This helps you manage your budget and find games that match your stakes.

Yes. 9wick uses only live games from certified providers like KA Gaming and Ezugi. All games use real dealers and real cards/wheels, streamed live to your device. Each game is independently audited for fairness, and you can verify payout percentages anytime. Play with confidence.

9wick has four VIP levels based on your monthly play (turnover):

• Copper – Start here (0% turnover)
• Silver – ৳70,000 monthly turnover
• Gold – ৳330,000 monthly turnover
• Platinum – ৳1,600,000 monthly turnover (includes personal manager)

Higher tiers unlock better cashback rates, higher withdrawal limits, and birthday bonuses.

Every bet you lose earns cashback. Copper members get 1.4%, Silver gets 1.55%, Gold gets 1.7%, and Platinum gets 1.85%. Cashback is calculated daily and credited automatically to your account with no wagering requirement. The more you play, the more cashback you earn and the higher your tier climbs.

Yes. Daily withdrawal limits increase with your tier. Copper members can withdraw up to ৳170,000 per day, Silver ৳230,000, Gold ৳310,000, and Platinum ৳410,000. These limits reset daily at midnight. If you need to withdraw more, contact our support team for a temporary increase.

Every VIP member receives a birthday bonus on their special day. Copper members get no birthday bonus, Silver gets ৳800, Gold gets ৳2,700, and Platinum gets ৳9,300. Bonuses are credited automatically if you've verified your date of birth. Use it on any game, no wagering required.

Yes. The 9wick Android APK (v3.2.0) is available for free download. It requires Android 6.0 or later and about 52 MB of storage. Download from our website, install the APK, and log in with your account. iOS users can access 9wick through the mobile browser, which works just as well.

Yes. Our APK is signed and verified. Download only from the official 9wick website at 9wick.ws/9wick-app/. Never download from third-party app stores. The app uses the same SSL encryption as our website, so your data stays protected whether you play on browser or app.

No. The app is optional. You can play all games directly on your mobile browser without installing anything. The app just offers faster performance, offline support, and quicker access. Choose whichever works best for you.

First, ensure your Android version is 6.0 or later and you have enough storage (52 MB minimum). Uninstall and reinstall the app if it crashes. Clear your app cache in Settings > Apps > 9wick > Clear Cache. If problems persist, contact [email protected] with your device details and we'll help.

Use a strong, unique password with letters, numbers, and symbols. Never share your login details with anyone, including 9wick staff or support. Check your email regularly for login alerts. Log out after each session on shared devices. Enable password reset confirmation if available. Report any suspicious activity to [email protected] immediately.

9wick uses industry-standard SSL/TLS encryption to protect all data in transit. Your personal details, account balance, and transaction history are encrypted both when transmitted and stored. Look for the padlock icon in your browser's address bar to confirm you're on the secure site (https://9wick.ws).

Click "Forgot Password?" on the login page and enter your email address. We'll send a password reset link to your inbox. Click the link and create a new password. If you can't access your email, contact [email protected] with proof of account ownership and we'll help recover your account.

Yes. If you need a break, you can temporarily suspend your account (7–30 days) or request permanent closure. Visit your account settings or contact [email protected] to start the process. During suspension, you can't log in or make deposits. Self-exclusion is a responsible gaming tool to help you manage your play.

If you notice unauthorized logins, missing funds, or any unusual activity, contact [email protected] immediately or use the live chat. Provide details of what happened and when. Our team will investigate within hours and take corrective action. We take account security seriously and will never ask for your password via email or chat.