9wick Privacy Policy

What Information We Collect

When you create a 9wick account, we collect personal data necessary to provide gaming services, process payments, and comply with Bengali and international regulations. This includes your name, date of birth, email address, phone number, and national identification details for KYC verification before your first withdrawal.

We also collect transaction data: deposit amounts in ৳, withdrawal requests, game activity history, and betting patterns. Device information—your browser type, IP address, operating system, and device identifiers—helps us detect fraud and optimize the 9wick platform. When you contact support at [email protected], we store those communications.

Voluntary Information

You may provide additional details like preferred language, communication preferences, and self-imposed betting limits to enhance your experience. This information is optional and improves our service personalization for 9wick users in Bangladesh.

How We Use Your Data

Your information enables core 9wick functions: account creation, identity verification, payment processing through bKash, Nagad, Rocket, Upay, and Bank Transfer, and compliance with anti-money laundering rules. We use your data to calculate bonuses—such as the 245% welcome bonus or 1.4% daily cashback—and verify wagering requirements.

9wick uses your gaming history to personalize game recommendations, detect problem gambling patterns, and send responsible gambling alerts if needed. Your contact details allow our 24/7 live chat support team to respond to account issues, bonus claims, and technical problems. We analyze anonymized data to improve platform stability, security, and game variety.

Marketing Communications

If you consent, we send promotional emails about new games, seasonal bonuses, and VIP tier upgrades. You can unsubscribe from marketing at any time via account settings or by replying to emails with "Unsubscribe." Support requests and account notifications always reach you regardless of marketing preferences.

Data Retention & Storage

9wick retains your account data and transaction history for the duration of your active membership plus seven years after account closure. This timeline ensures we can investigate disputes, meet tax obligations in Bangladesh, and comply with financial regulations. Your KYC documents (National ID, Passport, or Driving Licence) are stored securely for verification purposes.

Deleted account data is anonymized and removed from live systems but may remain in encrypted backups for disaster recovery for up to two years. You cannot reverse account deletion once initiated; contact [email protected] if you're uncertain before requesting closure.

Game Records

Game transactions, bet history, and win/loss records are preserved for RTP verification and regulatory audits. These records prove the fairness of 9wick slots, live casino games, and sports betting.

Security & Encryption

9wick uses SSL/TLS encryption (256-bit) to protect data in transit between your browser and our servers. All passwords are hashed with military-grade algorithms; 9wick staff cannot access or reset them—you manage password recovery via email. Our servers are protected by firewalls, intrusion detection systems, and regular security audits by independent providers.

We employ multi-layer verification for high-value withdrawals and unusual account activity. Two-factor authentication (2FA) via email or SMS is available to add an extra security layer to your 9wick account. Your financial details—payment method tokens—are tokenized and never stored in plain text.

Responsibility

You are responsible for keeping your password confidential and logging out on shared devices. If you suspect unauthorized access to your 9wick account, contact support immediately at [email protected].

Cookies & Tracking

9wick uses session cookies (temporary, deleted when you close your browser) to keep you logged in and maintain game state. Persistent cookies remember your preferences—language, theme, and "remember me" choice—for up to 90 days. These are not tracking cookies; they improve usability without identifying you across other websites.

We use analytics tools (such as Google Analytics) to measure traffic, understand which games are popular, and identify bugs. These tools anonymize your data and do not store personally identifiable information. Advertising partners on 9wick may drop cookies for retargeting, but we do not share your name or email with them.

Cookie Control

You can disable cookies in your browser settings, but some 9wick features (login persistence, game saves) may not work properly. Our cookie banner at first visit explains this; accepting is optional.

Your Privacy Rights

Under data protection laws applicable in Bangladesh, you have the right to access all personal data 9wick holds about you. Email [email protected] to request a data export in machine-readable format, which we'll provide within 14 days.

You can request correction of inaccurate information (e.g., spelling of your name) directly via account settings or by contacting support. You have the right to delete your account and associated data, subject to a seven-year retention period for regulatory compliance. You may object to marketing communications at any time; this does not affect your ability to play on 9wick.

Dispute Resolution

If you believe 9wick has mishandled your data, contact our support team. If the issue remains unresolved, you may escalate to relevant data protection authorities in Bangladesh.

KYC & Verification

Before your first withdrawal on 9wick, we require Know Your Customer (KYC) verification. This involves submitting a clear copy of one valid document: National ID Card (NID), Passport, or Driving Licence. This process takes up to 2 hours and is a regulatory requirement, not optional.

We use your KYC data to confirm your identity, detect fraud, and comply with anti-money laundering regulations. 9wick does not share KYC documents with third parties except when legally mandated. If verification is rejected, [email protected] will explain why and offer guidance to resubmit.

Re-verification

9wick may request updated KYC information if your documents expire or if we detect suspicious account activity. This protects both you and our platform.

Third-Party Sharing

9wick does not sell your personal data to advertisers or data brokers. We share information only with trusted partners essential to operate: payment processors (bKash, Nagad, Rocket, Upay, and banks) to process deposits and withdrawals; game providers (Playtech, JDB, KA Gaming, Ezugi, CQ9, JILI) for game delivery; and compliance vendors for KYC and AML screening.

All partners sign data processing agreements requiring them to protect your information with standards equal to 9wick's. We may disclose data if legally required (court order, government request) or to prevent fraud and abuse. Your data may be transferred to servers outside Bangladesh only if those servers meet international security standards.

Aggregated Data

9wick publishes anonymized statistics (e.g., "6,000+ games available," "average payout time 29 minutes") without revealing individual user information.

Contact Us

For privacy questions, data requests, or to report a data breach, contact our support team:

• Email: [email protected]
• Response time: 24/7 live chat available; email inquiries answered within 24 hours
• Account issues: Log in to your 9wick account and use the "Help" section

This Privacy Policy was last updated in 2026 and may change as regulations evolve. We'll notify you of significant changes via email and on this page. Continued use of 9wick after updates means you accept the revised policy.